Before You Write to Us
We welcome messages that help keep our information accurate. You can use the contact route published on this website to tell us about a factual error, a bonus or licence detail that has changed, a link that no longer works, a page that does not display properly, a privacy question or a suspected conflict of interest.
Helpful Details to Provide
- The page address and the heading of the section concerned.
- A short quote of the statement you think needs changing.
- Where the correct information can be found, for example a regulator register or the operator's current terms.
- When you last checked that source.
Please leave out passwords, card or bank details, identity documents and any other sensitive personal data. We will never ask for them.
What Happens Next
We compare every report with the evidence provided and with any primary source we can review ourselves. Where a fact is shown to be wrong or out of date, the page is updated. Requests that concern opinion rather than fact, such as how a feature has been weighted, are read carefully but will not always result in a change. Because verification can take different amounts of time, we cannot commit to a set reply period. Our standards are set out in the Editorial Policy.
Matters We Cannot Handle
We are not connected to any player account. We cannot check balances, chase or cancel withdrawals, remove a bonus or amend a casino's rules. For anything relating to your account, contact the operator directly through the details on its own website, keep a written record of every exchange and use its complaints procedure, including any external dispute body named in its terms.
Getting Help With Gambling
Our contact route is not a helpline and is not monitored as an emergency service. If gambling is affecting your finances, health or relationships, call the National Gambling Helpline free on 0808 8020 133 or visit GamCare. More support options appear on the Responsible Gambling page. If anyone is in immediate danger, contact the emergency services.